I specialise in HR, Talent Acquisition, Marketing, and Business Operations. As an HR and Marketing Lead, I’m good at building teams, managing end-to-end recruitment, driving marketing initiatives, managing customer relationships, and strengthening brand presence across marketplaces. My strengths lie in people management, strategic planning, problem-solving, stakeholder management, and taking ownership of projects from planning to execution while delivering measurable business results.
HR & Marketplace Marketing Lead
Zoeyzia Tales Private Limited
- Leading end-to-end marketplace,Hr operations and marketing for Pawfect Chefs, a fresh & breed-specific pet nutrition brand based in Delhi. Responsible for Amazon Seller Central management including listing optimization, A+ content, search suppression fixes, and brand registry. Driving D2C growth through social media strategy, content creation, SEO, and community engagement. Also supporting B2B/OEM marketing initiatives and contributing to overall brand storytelling and digital presence.
Senior Recruitment Consultant
Jetup Consultanting LLP
- Leading end-to-end recruitment for mid to senior-level roles across industries.
- Partnering with clients to understand hiring needs and deliver tailored solutions.
- Driving sourcing strategies using job portals, social media, networking & headhunting.
- Screening, interviewing, and managing the full candidate lifecycle.
- Negotiating offers and ensuring seamless candidate experience.
- Mentoring junior recruiters and contributing to process improvements.
- Building strong stakeholder relationships and talent pipelines for future needs.
Talent Acquisition Specialist
Cars24 Services Private Limited
- Handling full-cycle recruitment processes, optimised candidate sourcing, and strengthened talent pipelines to meet staffing objectives.
- Reduced time-to-fill by streamlining processes through advanced ATS features.
- Boosted candidate engagement via personalised communication and timely updates.
- Improved hiring accuracy by aligning recruitment strategies with market benchmarks.
- Strengthened collaboration with department heads to refine role-specific criteria.
- Enhanced on boarding experience to promote faster integration and early engagement.
- Built and maintained proactive talent pipelines using ATS tools and market research.
Customer Relationship Manager
Pavan Motors
- Oversaw customer relationship functions, driving service quality, CRM efficiency, and post-sale support improvements to enhance client satisfaction and loyalty.
- Resolved customer issues with structured follow-ups, boosting satisfaction scores.
- Improved client retention through enhanced after-sales service experience.
- Streamlined CRM processes to improve customer interaction tracking.
- Strengthened referral business by building trust through consistent service delivery.
- Reduced response times by optimizing communication workflows.
- Increased engagement by standardizing client feedback and resolution practices
Customer care executive
BMW
- Handled customer queries, resolved escalations, and ensured CRM data accuracy while delivering personalized support.
- Resolved customer escalations promptly, improving service turnaround.
- Maintained high CRM data accuracy through diligent record-keeping.
- Provided personalized product support based on individual customer needs.
- Strengthened customer satisfaction through consistent service follow-up.
- Contributed to repeat business through effective communication and care.
- Received positive customer feedback for proactive issue handling
Human Resources Management
Alison · A+
Radio Jockey
AAFT Noida
Jul 2024HR in AI Era
Alison
May 2026POSH
Keka Academy
Oct 2026
Attendee · Oct 24, 2026