Subhankar Dey
Global Program Manager | AI Adoption & Transformation
Hyderabad
subhankar.dey6@hotmail.com
Subhankar Dey is a Global Program Manager at Dell Technologies, a PMP-certified professional, AI educator, and speaker who bridges enterprise program leadership and practical AI adoption. With 20+ years of professional experience across program management, business operations, and transformation, he brings a business-first perspective to using AI for productivity, better decision-making, and improved execution. He has delivered AI Prompt Mastery training to 250+ participants from the program management community and helps professionals and students turn AI concepts into practical skills for workplace performance and career growth. His focus is on moving beyond AI experimentation to solving real-world problems and creating measurable business value.
Consultant, Project/Program Management
Dell Technologies
- Drove large-scale transformations, partner programs, and cross-functional delivery across global regions, ensuring strategic goals translated into consistent, on-ground results.
- Architected and delivered complex initiatives, aligning strategy, people, and execution to achieve measurable outcomes.
- Scaled operational efficiency through structured transformation and stakeholder alignment, delivering measurable business improvements.
Senior Program Manager
Dell Technologies
- I oversee global complex deal execution from order to cash, aligning operational strategies with partner growth plans. I onboard new accounts to the Global Portal, drive transactions through Online tool and process transformation, and lead cross-functional teams. My role includes driving Digital Adoption and enabling Self-Service tools for our Key Partners. I drive operations calls and ensuring timely reporting. I handle escalation governance, communicate ops priorities, and develop content for Sales and Ops QBRs, all aimed at optimizing operational efficiency and strategic success.
Project Manager
Dell Technologies
- I successfully onboarded medium and small business Key accounts, and achieved the highest e-pen transaction conversions within just three months. Additionally, I trained my team to adopt a strategic approach, driving the highest online transactions and demonstrating strong organizing, planning, and problem-solving skills.
Accounts Receivable Advisor
Dell Technologies
- Led complex transitions for major accounts like Target, GE, and Flextronics, while mentoring new hires and collaborating with senior leadership across financial shared services. Successfully drove key US Collections projects, including the Dell-EMC integration, resulting in exceptional performance for a $120M portfolio. Certified in Competency-Based Interviewing and a graduate of the Leadership Essence program.
Sr. Financial Analyst
Dell Technologies
- Managed end-to-end quality and process controls across the US and Canada, impacting $2B USD in customer business. Led global call monitoring, drove financial analysis for strategic decision-making, and optimized performance by improving processes and partnering with global teams to support P&L targets.
Accounts Receivable Specialist
Dell Technologies
- Managed North American customer accounts receivable, monitored outstanding balances, followed up on overdue payments, and maintained accurate account records.
- Coordinated with Sales and Customer Service teams to resolve billing disputes, address customer queries, and support timely collections.
- Analyzed accounts receivable reports and payment trends to identify collection issues and recommend process improvements.
- Contributed to a 5-day improvement in payment behaviour during 2007–2008 through collection follow-ups and account management activities.
- Supported collection activities across customer portfolios reported at approximately $7M–$10M, while maintaining account accuracy and supporting cash-flow objectives.
Customer Support
IBM Global Process Services
- Provided floor support to customer service agents on the Bharti project, helping resolve billing queries and address complex customer issues.
- Handled escalated customer calls directly, investigated billing concerns, and coordinated resolutions to support service quality and customer satisfaction.
- Assisted frontline agents with issue resolution and escalation handling to maintain smooth day-to-day operations.
Master of Business Administration (Finance)
ICFAI University
Bachelor of Commerce (Accountancy Hons)
University of Calcutta
AI Generalist Accelerator Program
Outskill
Sept 2026Project Management Professional (PMP)
Project Management Institute
Oct 2024Scrum.org
Dec 2024OTIFAS
May 2023
Attendee · Oct 24, 2026